This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

General Information:
The confidentiality of alcohol and drug abuse client records maintained by Lotus Recovery Centers is protected by two federal laws: the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 42 U.S.C. art. 132d et seq., 45 C.F.R. Parts 160 and 164, and the Confidentiality Law, 42 U.S.C. art. 290dd-2, 42 C.F.R. Part 2. Generally, Lotus Recovery Centers may not say to a person outside the program that you attend the program, nor disclose any information identifying you as an alcohol and/or drug user or disclose any other protected information except as permitted by federal law.

Lotus Recovery Centers must obtain your written consent before it can disclose information about you for payment purposes. For example, Lotus Recovery Centers must obtain your written consent before it can disclose information to your health insurer in order to be paid for services. Generally, you must also sign a written consent before Lotus Recovery Centers can share information for be paid for services. Generally, you must also sign a written consent before Lotus Recovery Centers can share information for treatment purposes or for health care operations. However, federal law permits Lotus Recovery Centers to disclose information without your written permission:

  1. Pursuant to an agreement with a qualified service organization/ business associate;
  2. For research, audit, or evaluation;
  3. To report a crime committed on Lotus Recovery Centers premises or against Lotus Recovery Centers personnel;
  4. To medical personnel in a medical emergency;
  5. In connection with treatment, payment (insurance company) or health care operations;
  6. To appropriate authorities to report suspected child or elder abuse and/or neglect;
  7. As allowed by a court order.

Before Lotus Recovery Centers can use or disclose any information about your health in a manner which is not described above, we must first obtain your specific written consent allowing it to make the disclosure. Any such written consent may be revoked by you in writing.

Your Bill of Rights
Under HIPAA you have the right to request restrictions on certain uses and disclosures of your health information. Lotus Recovery Centers is not required to agree to any restrictions you request, but if it does agree then it is bound by that agreement and may not use or disclose any information which you have restricted except as necessary in a medical emergency. You have the right to request that we communicate with you by alternative means or at an alternative location.

Lotus Recovery Centers will accommodate such requests that are reasonable and will not request an explanation from you. Under HIPAA you also have the right to inspect and copy your own health information maintained by Lotus Recovery Centers, except to the extent that the information contains psychotherapy notes or information compiled for use in a civil, criminal or administrative proceeding or in other limited circumstances.

Under HIPAA you also have the right, with some exceptions, to amend health care information in Lotus Recovery Centers’ records, and to request and receive an accounting of disclosures of your health-related information made by Lotus Recovery Centers during the six years prior to your request. You also have the right to receive a paper copy of this notice.

  1. In accordance with Title 6 of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title 9, Section 10800, and Americans with Disabilities Act of 1990, each person receiving services from an alcoholism or drug abuse recovery or treatment facility shall have rights which include, but are not limited to, the following:
  2. You, or your legal guardian, have the right to accept or refuse treatment after receiving this explanation.
  3. If you agree to treatment or medication, you have the right to change your mind at any time (unless specifically restricted by law). You have the right not to receive unnecessary or excessive medication.
  4. You have the right to a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs. To be accorded safe, healthful and comfortable accommodations to meet his or her needs.
  5. To be free from verbal, emotional, physical abuse, inappropriate sexual behavior or contact, exploitation, humiliation, harassment and/or neglect.
  6. To be accorded dignity and respect in contact with staff, volunteers, board members and other persons. You have the right to have your rights explained to you in simple terms, in a way you can understand within 24 hours of admission, which can help in decision-making. You have the right for your culture, psychosocial, spiritual, and personal values, beliefs and preferences to be respected.
  7. You have the right to appropriate treatment in the least restrictive setting available that meets your needs.
  8. You have the right to be told the program’s rules and regulations before you are admitted including without limitations, the rules and policies related to restraints and seclusion. Your legally authorized representative, if any, also has the right to rules and policies related to restraints and seclusion. Your legally authorized representative, if any, also has the right to be and shall be notified of the rules and policies related to restraints and seclusion.

You have the right to be told before admission:

  • The condition to be treated and proposed treatment plan;
  • the risks, benefits, and side effects of all proposed treatment and medication;
  • the probable health and mental health consequences of refusing treatment;
  • other treatments that are available and which ones, if any, might be appropriate for you;
  • the expected length of stay;
  • what is to be expected of treatment;

You have the right to a treatment plan designed to meet your needs, and you have the right to take part in developing that plan. You also have the right to meet with staff to review and update the plan on a regular basis.

  • The right to confidentiality as provided for in Title 42, Code of Federal Regulations, Part 2 and HIPAA and the right to receive this Privacy Notice. Information about you is to be kept private and you are to receive an explanation as to circumstances when the information can be released without your permission.
  • You have the right to be told in advance of all estimated charges and any limitations on the length of services of which Lotus Recovery Centers is aware.
  • You have the right to receive an explanation of your treatment or your rights if you have questions while you are in treatment.
  • To be informed by the program of the procedures to file a grievance (without fear of retaliation) or appeal discharge and receive a fair response from Lotus Recovery Centers within a reasonable amount of time. Complaints may go directly to the Department of State Health Services.
  • To be free from discrimination based on ethnic group identification, culture, sexual orientation, religion or spiritual beliefs, age, gender, skin color, socioeconomic status, language, or disability.
  • To be accorded access to his or her file and the right to own the information within his or her file with the exception of psychotherapy notes.
  • The right to request corrections of erroneous and/or incomplete information.
  • The right to prohibit re-disclosure of client information.
  • The right to request transmittal of communications in an alternative manner.
  • The right to obtain an accounting of disclosures.
  • The right to express preferences regarding counselor or service providers.
  • Fiduciary abuse of the participants is prohibited.
  • To be free from any marketing or advertising publicity without written
  • The right to provision of services will be responsive to the participants’ social
    support and legal advocacy needs, when necessary.
  • The right to be free from intrusive procedures (strip searches or pat downs).

For residential sites, the Client Bill of Rights shall also include:

  • You have the right not to be restrained or placed in a locked room by yourself. If you become a danger to yourself or others, Lotus Recovery Centers staff will call 911.
  • You have the right to communicate with people outside Lotus Recovery Centers. This includes the right to have visitors, to make telephone calls, and to send and receive sealed mail. This right may be restricted on an individual basis by your physician or the Program Coordinator if it is necessary for your treatment or for security, but even then, you may contact an attorney or the state at any reasonable time. If a client’s rights to free communication are restricted, the physician or program director shall document the clinical reasons for the restriction and the duration of the restriction in the client record. The client and, if appropriate, client’s consenter shall be informed of such restriction and duration of restriction by the physician and/or program director.
  • If you consented to treatment, you have the right to leave Lotus Recovery Centers within four hours of requesting release unless a physician determines that you pose a threat of harm to yourself and others.
  • You have the right to pastoral and other spiritual services during your treatment.

Each participant shall review, sign and be provided at admission, a copy of the participant rights specified above. The program shall place the original signed bill of rights document in the participant’s file.

The provider shall post a copy of the participant rights in a location visible to all participants and the general public.

The follow-up after discharge cannot occur without a written consent from the participant. Any program conducting research using participants as subjects shall comply with all federal regulations for protection of human subjects (Title 45. Code of Federal Regulations 46.)

However, you have the right to refuse to take part in research without affecting your regular care.

Lotus Recovery Centers Duties
Lotus Recovery Centers is required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information.

Lotus Recovery Centers is required by law to abide by the terms of this notice. Lotus Recovery Centers reserves the right to change the terms of this notice and to make new notice provisions effective for all protected health information it maintains. Revised notices will be posted in all Lotus Recovery Centers offices and website, as well as given to all active patients.

Complaints and Reporting Violations
You may complain to the Secretary of the United States Department of Health and Human Services at 200 Independence Avenue S.W., Washington, D.C. 20201, to THE STATE (800)832- 9623, and to the Lotus Recovery Centers (at the address below) if you believe that your privacy rights have been violated under HIPAA. Lotus Recovery Centers will take no retaliatory action against you if you file a complaint about our privacy practices.

If you have questions about this notice or any complaints, please contact the Chief Compliance Officer at:

Lotus Recovery Centers
1000 N. West Street, Suite 1200
Wilmington DE 19801

Violation of the Confidentiality Law by a program is a crime. Suspected violations of the Confidentiality Law may be reported to the United State Attorney in the district where the violation occurs.

This notice is effective January 1, 2021.